Headquarters: Cornelis Networks delivers the world’s highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software and system level technologies to maximize the efficiency of GPU, CPU and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI & HPC workloads, empowering our customers to push […]
Headquarters: Cornelis Networks delivers the world’s highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software and system level technologies to maximize the efficiency of GPU, CPU and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI & HPC workloads, empowering our customers to push […]
Headquarters: You want to be part of building a community, an industry, a city. You’re interested in how it all works and why it works. You are collaborative and enthusiastic about developing design solutions to technical challenges, with an appreciation for constructability. You perform best in groups where you know what’s expected of you. You […]
Headquarters: Nordwalde, DE,Wetter (Ruhr), DE Kurzbeschreibung Bist du Rechtsanwaltsfachangestellte/r und gleichzeitig ein Fan der IT-Welt? Dich zeichnet die Fähigkeit aus, neue Themen und Probleme schnell zu erfassen und immer wieder nach Möglichkeiten zu suchen, Routineaufgaben zu automatisieren? Dann bist du bei uns genau richtig! Als Legal Tech Unternehmen möchten wir unsere Kunden bestmöglich beim Einsatz […]
Headquarters: Mdina, L-Imdina, MDN, Malta Our client is seeking to strengthen its Data Management & Analytics section through the recruitment of a Junior Product Owner. As a Junior Officer within the team, the candidate will be primarily responsible to assist in the administration This may include: Assist in daily tasks, including onboarding of users and monitoring […]
Headquarters: Dreieich Ready for something truly new? The Product Marketing Manager (all genders) will be a pivotal member of the Corporate Communications & Marketing team, responsible for our new DISTRIPLY brand and product content. This role requires a dynamic and strategic individual with a proven track record in startup growth and a strong preference for […]
Headquarters: New York, NY Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. At OpenX, we have built a […]
Headquarters: Hybrid Madrid,Germany,Denmark,Sofia At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you’re excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the […]
Headquarters: Hamburg As a Product Marketing Associate, you’ll support the development and execution of product and packaging initiatives while playing an active role in product launch campaigns and go-to-market operations. Working closely with cross-functional teams, you’ll ensure that our products meet consumer needs, brand standards, legal & coast requirements and business goals — while gaining […]
Headquarters: Bangalore, 560029, India Company Overview 300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industry. JOB SUMMARY Operative is looking for an enthusiastic, driven team player to add to their global support team responsible for delivering business-to-business application support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. MAIN DUTIES AND RESPONSIBILITIES Receive, analyse, troubleshoot, replicate, and resolve complex customer issues, post-implementation, with a goal to aide in customer success, retention, and adoption of Operative product lines Build knowledge of the software, troubleshooting tools and processes Provide rapid response and resolution to complex customer incidents within the SLA requirements Coordinate with Operative internal teams (Product Management, Solutions, TechOps, Customer Success, and Engineering) to address customer needs and requests Demonstrate initiative, agility and follow through in areas of responsibility Be personable, professional, and responsive, while capably representing Operative to customers Contribute to the support knowledgebase Assist with a variety of operational projects such as monitoring customer production environments COMPETENCIES Required: Excellent written and verbal communication skills (English Proficiency) Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action A ‘can do’ attitude with strong follow-through habits Deadline and detail-oriented, with the ability to juggle multiple customers and projects simultaneously. Ability to handle challenging customer situations with diplomacy and be cool under pressure Ability to analyze customer incidents and recreate possible defects in a simulated environment Exceptional interpersonal and customer service skills Willingness to take on whatever tasks are needed to complete the job Strong Microsoft Excel knowledge Preferred: Experience within the Customer Support Domain Working SQL knowledge Knowledge of software development life cycle EDUCATION, CERTIFICATION, AND EXPERIENCE Required: Bachelor’s degree (or similar) required Technical focus preferred Experience working with Internet products (SaaS) and technologies Preferred: 1+ year(s) experience supporting software with external customers Previous experience working with Digital Advertising, Online Publishing, or Interactive Media companies GENERAL These duties and responsibilities may be changed in accordance with the needs of the Company. This is not intended to be an exhaustive or exclusive list of duties. You may be required to carry out any other associated tasks to ensure the successful delivery of Operative’s objectives. Why join us ? Operative is a technology-oriented product organization that believes in empowering its people We use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the market We provide flexi work schedules and remote working to encourage work life balance We are an equal opportunities employer and recruit based on the experience and skill set. We offer a competitive salary and benefits package Please apply online and upload your CV. “Operative is a merit-first, equal opportunity employer; diverse applications are encouraged.” Operative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read the following and consent to how Operative treats your data: 1) the Candidate Privacy Policy available at https://www.operative.com/candidate-privacy-notice/ (or if you are a candidate from Israel the Candidate Privacy Notice (Israel), available at https://www.operative.com/candidate-privacy-notice-israel/, and 2) the Candidate Notice for Data Transfer and Retention available at https://www.operative.com/candidate-notice/. To apply: […]